Refund policy

At Loomline, we aim to ensure you are completely satisfied with your purchase. If your item doesn’t meet your expectations, we offer a simple exchange process.

Exchange Eligibility

You may request an exchange within 7 days of receiving your order. To qualify, items must be:

• Unused, unwashed, and in original condition
• Returned with all tags and original packaging

Non-Exchangeable Items

The following items are not eligible for exchange:

• Sale or discounted items
• Customized or personalized products
• Worn or damaged items (not caused during delivery)

Exchange Process

To request an exchange, please contact our support team with your order details. Once your request is approved, you will be guided on how to return the product and receive a replacement.

Size & Product Exchange

Exchanges are subject to stock availability. If your requested size or product is unavailable, you may choose an alternative item or opt for a refund (if applicable).

Damaged or Incorrect Items

If you receive a defective or wrong item, please report it within 48 hours of delivery with clear proof (photos/videos). We will arrange a replacement at no additional cost.

Shipping Charges

Customers may be responsible for exchange shipping costs unless the exchange is due to our error.

Processing Time

Once we receive and inspect the returned item, your exchange will be processed within 5–7 business days.

Contact Us

For exchange requests or assistance, please contact our support team through our website.